ChatGPT Rollout at Fresno State

As we roll out ChatGPT Edu at Fresno State, we embrace AI’s potential while acknowledging its challenges. Guided by ethical standards and faculty collaboration, we are committed to ensuring AI enhances learning, fosters critical thinking, and upholds academic integrity. Together, we will integrate this technology responsibly, empowering both educators and students while staying true to Fresno State’s values. Faculty and Staff Phase – Following a successful pilot, ChatGPT will be expanded to faculty and staff. This phase will emphasize training, support, and adoption strategies to integrate ChatGPT into daily workflows, enhancing productivity, academic support, and operational efficiency. Student Phase – After refining the system based on faculty and staff feedback, ChatGPT will be made available to students. This phase will prioritize accessibility, user education, and engagement strategies to maximize its impact on learning, campus services, and student success.

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Pilot Users Phase

Initially, ChatGPT will be deployed to a select group of pilot users, including key stakeholders, IT personnel, and designated testers. This phase will focus on fine-tuning system performance, ensuring compliance with institutional policies, and gathering valuable feedback for optimization.

Faculty and Staff Phase

Following a successful pilot, ChatGPT will be expanded to faculty and staff. This phase will emphasize training, support, and adoption strategies to integrate ChatGPT into daily workflows, enhancing productivity, academic support, and operational efficiency.

Student Phase

After refining the system based on faculty and staff feedback, ChatGPT will be made available to students. This phase will prioritize accessibility, user education, and engagement strategies to maximize its impact on learning, campus services, and student success.

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User Success Roadmap for ChatGPT at Fresno State

The User Success Roadmap ensures a smooth and effective adoption of ChatGPT across Fresno State, empowering users to explore its full potential in education, operations, and innovation. This roadmap is designed to guide faculty, staff, and students from introduction to mastery, with the support of Technology Services.

1. Introduction to ChatGPT (GenAI)

Welcome to the future of AI-driven assistance at Fresno State! ChatGPT, powered by Generative AI (GenAI), is designed to support teaching, research, productivity, and student engagement. This phase focuses on understanding what ChatGPT is, how it works, and the ethical considerations surrounding AI usage.

What You’ll Learn:

• Overview of Generative AI and its Guidance and Best Practices at Fresno State
• Key benefits of ChatGPT in education and campus operations
• Responsible AI use and university compliance policies

2. Getting Started: Account, Access, and Technical Support

To begin using ChatGPT, users must set up their accounts and gain access to the platform. This phase ensures that everyone can seamlessly log in and receive the necessary technical support to get started.

Support Channels:

• ChatGPT FAQ
• ChatGPT Knowledge Base Articles
• Service Desk for login and technical issues
• Submit a Support Ticket

3. Exploration: Learning ChatGPT – Prompting & Use Cases

Once users have access, the next step is exploring ChatGPT’s capabilities. This phase focuses on prompting techniques and discovering practical use cases that enhance workflows, teaching, and creativity.

Learning Goals:

• How to craft effective prompts for better responses
• Use cases
  • for faculty (content generation, grading assistance, syllabus creation)
  • for staff (automating emails, knowledge retrieval, task management)
  • for students (study support, writing assistance, brainstorming ideas)

Resources Available:

• Training resources for self-paced learning
• Workshops for hands-on support
• One-on-one consultations

4. Opportunity: Unlocking the Full Potential of ChatGPT

Let’s take ChatGPT beyond the basics—driven by you! Whether you're exploring new ways to enhance learning, streamline workflows, or spark creativity, Fresno State Technology Services is here to support your vision.

Your AI Journey, Your Innovation:

• Experiment with Advanced AI Features – Leverage ChatGPT for research, workflow automation, and personalized assistance.
• Collaborate on AI Projects – Partner with Technology Service TEAM AI to explore new applications.
• Shape the Future of AI on Campus – Contribute feedback, propose enhancements, and help refine AI usage policies.

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