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Planning and Digital Transformation

Change Control

What is Change Control? Change control is a structured process that oversees any modifications made to a product or system. It involves assessing proposed changes, considering their potential impact, and implementing them in a controlled manner. Why is Change Control needed? This systematic approach helps to maintain stability, prevent unintended consequences, and ensure that all changes align with the overall objectives and standards. 

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Change Control at Fresno State 

The Technology Services (TS) change control process operates based on several key principles to enhance its effectiveness and ensure the delivery of high availability services without disruptions. These principles include:

  • Service Excellence: Changes introduced should not hinder the achievement of service level commitments to business partners and customers, whether explicit or implicit.
  • High Availability: Efforts are made to minimize unavoidable service disruptions related to changes, ensuring a high level of service availability.
  • Strategic Support: Changes must align with stated business and technical plans and strategies.
  • Efficiency: Changes are processed promptly, efficiently, and in a non-bureaucratic manner, combining formality with effectiveness.
  • Communication and Coordination: Changes are communicated to all affected parties, both internal and external, in a timely and informative manner.
  • Partnership: Informed consent from all stakeholders, internal and external, is obtained before proceeding with change implementation.
  • Reliability: Changes are implemented in an orderly and consistent manner using established and repeatable methods and procedures.
  • Control: Changes are implemented according to the scheduled date or agreed-upon implementation windows as per customer agreements.
  • Continuous Improvement: Change activities are measured, correlated with a problem management process, and reported. Experience gained is incorporated into change policies and practices, fostering a learning organization mindset.

Change Control Board 

Bao Johri, Vice President for IT and Chief Information Officer (Executive Sponsor)

Mike Garvey, Director of Classroom Technologies, Unified Communication, and Operations & Network Services

Vinay GowdraHalappa, Interim Director of Infrastructure Services

Max Tsai, Director of Planning and Digital Transformation (Chair)

Rafael Villegas, Information Security Officer

Harry Zahlis, Manager of Technology Support Services