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Service Desk

Welcome to the Technology Service Desk

The Technology Service Desk serves as the campus' primary support hub for Technology Services, offering initial assistance via phone, online ticketing, and walk-in support to the entire campus community. Other functions include call routing, dispatch for technology-related support requests, and support service management operations.

Visit Us

The Service Desk is located on the bottom floor of the USU in RM 25D

Service Desk Hours

We are open Monday through Friday from 7:30 a.m. to 6:00 p.m.

 

hands typing on laptop

Submit a Ticket

Need IT support? Submit a ticket through our service desk for fast, efficient assistance! Whether you're facing technical issues, system errors, or need troubleshooting, our team is here to resolve your problems quickly and efficiently. Simply submit your request, and we'll take care of the rest.Submit a Ticket Now
two students looking at phone and laptop

Self Service Resources

Whether you're having trouble connecting to Campus Wi-Fi, setting up your email, navigating Duo authentication, or resolving hiccups while working from home, the Knowledge Base is here to help. With guides, troubleshooting tips, and detailed instructions, it’s designed to empower you to resolve issues on your own with ease.Explore the Knowledgebase
student looking at laptop

View My Tickets

Easily track the status of your IT support tickets through the TeamDynamix portal. View updates, add comments, and monitor progress on your requests all in one place. It’s a simple way to stay informed and ensure your issues are addressed promptly and efficiently, keeping you informed every step of the way.View My Tickets

Frequently Requested Resources

Download TeamViewerQS for Windows
Get Help Using Zoom Meetings
Download TeamViewerQS for Mac
Instructions to use VPN to get on Fresno State Network
Access Apporto Virtual Lab Apps
Download Zoom Meetings software

 

Training in the operational use of multimedia systems (video/data projectors and laptops) is offered to faculty, staff and students. Services may also be provided to programs and events that enrich instruction on campus. Students may, with written authorization from their professor, check out multimedia equipment for use in the classroom. All requests should be made at least 24 hours in advance by calling 278-2674.

Inventory of mobile equipment includes:

  • Camcorders
  • CD Players
  • Easels
  • Overhead Projectors
  • Portable Public Address Systems
  • Record Players
  • Slide Projectors
  • Tape Recorders
  • Video/Data Projectors
  • Digital Cameras
  • Projection Screens

The university provides a free electronic mail account to every student.

California State University, Fresno Students may click here to access their Fresno State Student email account.

Technology Services maintains filters to reduce unsolicited (junk or spam) email. Like most internet users today, users of our email service are sent unsolicited email including promotions, chain letters and hoaxes. Our IronPort spam filters prevent the delivery of over 90% of these messages and we are working with IronPort on an on-going basis to improve the accuracy of this system. For more information on how to reduce the amount of spam being delivered to your inbox please visit our Help Center.

Technology Services currently provides wireless internet access in select buildings of the campus residential housing complex. We are working to extend this service to encompass the entire Residential Housing complex. Click Here.

Technology services provides technical and maintenance support for the My Fresno State Portal. The My Fresno State portal allows students to register for classes, create a class schedule, check their grades and update student contact information. Students can also find important announcements on My Fresno State concerning outages, events, and deadlines, among other things.

Ag 101:
Open Computer Lab: M-F 8:00 am - 5:00 pm
Courtyard & Second Floor Patio: Open during business hours (Check 25Live to make sure no classes schedule)

Conley Art:
Courtyard & Patio: Open during business hours

Joyal Administration:
Courtyard & Patio: Open during business hours

Kremen School Of Education:
Lower Lobby: M-F 8:00 am - 10:00 pm (Construction until 2nd Week of September)

Learning Resource Center (Library Basement):
M-Th 8:00 am - 7:00 pm
F 8:00 am - 5:00 pm

University Library:
M-Th  7:45 am - 11:00 pm
F        7:45 am - 5:00 pm
SAT   10:00 am - 6:00 pm
SUN    2:00 pm - 10:00 pm 
Group Study Rooms

Peters Business:
Bulldog Corner M-F 8:00 am - 10:00 pm
Outdoor Courtyard: Open during business hours
Open Compter Lab and Lounge (PB 133 M-Th 8-4 F8-12)

College of Health and Human Services:
South Entry Lobby: M-F 8:00 am - 10:00 pm

Satellite Student Union:
Lobby: M-F 7:30 am - 2:00 pm

Science:
1st, 2nd, & 3rd Floor Lobbies: M-F 8:00 am - 10:00 pm

Science II:
Building B, Study Room: M-F 8:00 am - 10:00 pm
Building C, 2nd 7 3rd Floor Hallways: M-F 8:00 am - 10:00 pm
Outdoor Courtyard: Open during business hours

Social Science Quad:
Located between McKee/Fisk, Psych/Human Services, Family & Food Sciences, & Social Science

South Gym:
East Lobby: M-F 8:00 am - 10:00 pm

Student Recreation Center:
Room 201 & 2nd Floor Lounge:
M-F 6am - 11pm; Sat. 9:00 am - 9:00 pm; Sun. Noon - 11:00 pm

University Student Union:
Pavilion Lower Level & Main Floor Lobby:
Daily, 7am - Midnight
Outdoor: Open during business hours

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. Eduroam allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop. It is available to all faculty, staff, and students and is the preferred way of connecting. Guests can obtain temporary access by connecting to the “Bulldogs” network and following the guest RegistrationWizard.

To submit a work order please visit the service catalog in TeamDynamix: https://fresnostate.teamdynamix.com/TDClient/Requests/ServiceCatalog

  1. Click on the Settings app.
  2. Click on Wi-Fi.
  3. Select Eduroam.
  4. Select Connect to Network.
  5. Select TTLS for the EAP Method.
  6. Select PAP for the Phase 2 Authentication.
  7. In CA Certificate choose: "Use system Certificates" and domain: "cp.fresnostate.edu.
  8. Enter your full email address in the Identity field. Enter [enterusername]@mail.fresnostate.edu.
  9. Enter your email password in the Password field.
  10. Click on Save.
  11. You will get a confirmation screen showing that you are connected to Eduroam.

NOTE: If "use system certificates" is not available choose "do not validate" and leave domain blank.

  1. Click on Settings.
  2. Click on Wi-Fi.
  3. Select Bulldogs.
  4. Open the Safari browser and visit www.fresnostate.edu to be redirected to the following page:
  5. Select "If you need to configure your device for Eduroam - Click here." as shown above. If you are not redirected to the appropriate site, click on the direct install link: https://cloud.securew2.com/public/78509/eduroam/
  6. Enter your full email address. The email address should end with @mail.fresnostate.edu.
  7. Once your Fresno State email address (including @mail.fresnostate.edu) is entered, click on JoinNow.
    1. If your device is IOS 12.2 you will see the following dialog box, Click "Allow" to download the Eduroam Profile.
      NOTE: If you do not see this box, proceed to step 8.
    2. Click "Close" once the profile has been downloaded
    3. Press the Home button on your Iphone or Ipad and open Settings
    4. At the top of your settings window, you will see a new line called "Profile Downloaded". Click this line to open:
  8. Click on Install when you are prompted to install the new profile, you may be prompted for your devices numeric unlock code.
  9. Enter your mobile device password and click on Install, this is the password you would use at my.fresnostate.edu. 
  10. Enter your email password and click on Next, then Done.
  11. Follow the on screen instructions by going back to settings and connecting to eduroam.
  12. Accept the prompt to install the certificate and you should connect to eduroam.

  1. Click on the Airport button and select Bulldogs.
  2. Open a browser (you will be re-directed to a portal page).
  3. Select “if you need to configure your device for eduroam - Click Here."
  4. You can also skip steps 1 - 3 and go to the following link: https://cloud.securew2.com/public/78509/eduroam/ 
  5. Click button for "Configure Profile Only (configure only)"
  6. Enter your full email address and then click Join Now button
  7. Click Continue to install California State University eduroam MobileConfig on your Mac.
  8. Enter your Fresno State email password on the prompt to “Enter settings for the enterprise network “eduroam” then click on Install.
  9. Enter your computer admin login when prompted then click OK.
  10. The profile will get created, just close the window.
  11. Click on the Airport button, select eduroam.

  1. Click the network icon and connect to "eduroam"
  2. Fill in Username with your full email address (username@mail.fresnostate.edu)
  3. Fill in password with your current Fresno State password
  4. Click connect
  5. Eduroam will display connected
  6. If eduroam does not connect, forget the network and try again

To forget the network eduroam:

  1. Click the network icon on the lower right corner
  2. Click network and Internet settings.
  3. Click manage wifi settings
  4. Under manage networks, click the network you want to delete.
  5. Click forget. The wireless network profile is deleted.

Method 2: (if method 1 doesn't work and your password is correct)

  1. Click on the network icon and select Bulldogs from your Wi-Fi connections and click on Connect.
  2. Open a browser and you will be redirected to a portal login page.
  3. Select "if you need to configure your device for 'eduroam' click here". If the link is not working, click this link:https://cloud.securew2.com/public/78509/eduroam/
  4. Select your operating system.
  5. Click on JoinNow and the application will start downloading.
  6. Click on Run to install the application. The application name isWiFi_California_State_University_Fresnos_Wrapper.exe.
  7. Click Run on the Windows Security Warning prompt.
  8. Enter your full Fresno State email address as the username and corresponding password.
  9. Click on Next.
  10. Click on Done.

  1. Click on the network icon and select Bulldogs.
  2. Click on Connect.
  3. Open a browser. Select "if you need to configure your device for Eduroam - click here."
  4. If you are not redirected, you can use the direct link: https://cloud.securew2.com/public/78509/eduroam/
  5. Make sure your operating system is selected. Click on JoinNow.
  6. The application will start downloading.
  7. Go to your downloads folder (or to the alternate location selected). Double click on the executable file "WiFi_California_State_University_Fresno_Wrapper".
  8. Click on Run.
  9. Click Yes to allow the app SecureW2 Join Now to make changes on your PC.
  10. Click on the SecureW2 Join Now icon on the bottom tray.
  11. Enter your full Fresno State email address and password.
  12. Click on Next to send your credentials. 13.Click on Done to complete the process

When you are employed by the university, you receive a five-to-nine digit number assigned only to you. This number is commonly located on your university id card (on the back), as well as your contract paperwork. This id number allows you to reset your email/My Fresno State/Canvas password online. With all sensitive information, keep it safe.

 You can obtain your Faculty/Staff ID card by visiting the Bulldog Card office.

This account will allow you to access your Fresno State email account and other resources you will need as a Fresno State employee. To create your account please visit the TDX page.

Canvas, an online learning management system (LMS), was designed for the 21st century learning environment. Clean and simple to use, it is highly robust with interconnected features that can extend teaching and learning beyond the limits of the physical classroom. Canvas allows you to integrate multimedia course content, course communications, student assessments (quizzes, assignments), and student grades to create a cohesive, connected virtual space for your class.

The Fresno State Service Desk is always striving to improve.  If you want to see something on this page, we want to hear about it! Please take the time to let us know by fill out our feedback form.

Click here to redirect to Software Support.

This page is only available to students, faculty or staff... if you are a student, faculty or staff you will be asked to log in using your Fresno State email username and password.