Technology Services Division Annual Report 2023-2024
Message from Vice President Johri
Bao Johri
Vice President for Information Technology and CIO
I am proud to lead a division of dedicated and collaborative individuals committed to providing services and solutions that bolster student success at Fresno State. We have maintained our core services and have been leaders in addressing the evolving technological needs of our campus community. Collectively, we have provided invaluable support to our colleagues, faculty, students and staff while transitioning to an effective IT division. Thank you for leading with determination and for the entire IT Division, thank you for your support.
This annual report provides an opportunity to showcase our hard work, celebrate our achievements, and recognize our accomplishments. In 2023-24, our team completed 40 projects while managing our day-to-day operations.
The completed projects showcase our innovative capacity and relentless pursuit of excellence. The following pages highlight our achievements, demonstrating how our efforts have driven progress and positively impacted those we serve.
In 2024-25 and beyond, we will focus on streamlining operations, leveraging data analytics, driving digital transformation, and utilizing advanced technologies like AI. These efforts will enable us to deliver the tailored and cohesive experiences essential in our complex digital ecosystem. We will prioritize our staff members’ development and engagement. We will continue to foster an inclusive and supportive work environment, empowering our team to reach their full potential.
Our students, faculty, and staff will continue to expect increasingly personalized services and solutions. To meet and exceed these expectations, we must continue strengthening our relationships with campus partners and position ourselves for success.
Our successes over the last year reflect our commitment to student success, operational excellence, and digital transformation. Thank you for working together as one team. Let us embrace the future with confidence to support our mission of empowering our University community by strengthening strategic partnerships, elevating user-focused services, and fostering educational and research innovation.
Bao Johri
Vice President for IT and Chief Information Officer
Vision and Mission
2024 - 2029
Vision
Technology Services is the trusted source for enterprise technology, leading digital transformation, championing student success, and driving operational excellence.
Mission Statement
Technology Services (TS) empowers Fresno State by building strategic partnerships,
elevating user-focused services, and fostering educational and research innovation.
Table of Contents
- Message from Vice President Johri
- Mission and Vision
- Table of Contents
- Technology Services Highlights
- Departments Overview
- Project Management Office
- Digital Accessibility
- Planning and Digital Transformation
- Information Security and Privacy Office
- Technology Support Services
- Technology Service Desk
- Classroom Technologies, Unified Communications, Operations and Networks
- Infrastructure Services
- Enterprise Applications and Information Systems
- Technology Services Engagement
- Division High Fives
- Campus High Fives
- In the News
- President’s Booth
- Special Events and Celebrations
Technology Services Highlights
Solidifying Campus IT by Hardening Cybersecurity
Significantly enhanced campus cybersecurity by implementing a campus-wide system patch strategy, establishing a security benchmark for workstations and servers, conducting user access reviews, instituting a robust change control process with governance, and creating a comprehensive security data inventory through collective divisional efforts.
Cybersecurity Workforce Development
Implemented a CSU system-wide, IT-Cybersecurity-AI internship pilot program featuring a comprehensive, hands-on learning curriculum and framework. Industrial partners such as Amazon Web Services, CrowdStrike, and government agencies (FBI and Homeland Security) partnered with Technology Services at Fresno State to bring the program to life. Student interns across the Central Valley joined the inaugural cohort in the Summer of 2024.
Cybersecurity Internship
Join Technology Services at Fresno State
If you are interested in the world of cybersecurity, join us for a transformative
10-week WITH/CYBER internship where you'll dive deep into the world of cybersecurity
through hands-on, experiential learning.
Work with education and industry partners to defend against today's cyber threats
and build a more secure and resilient cyberinfrastructure for the future!
Contact us at dx@mail.fresnostate.edu
technology.fresnostate.edu/cdx/cybersecurityhub.html
Networking
Connect with industry professionals, guest speakers, and alumni through networking
events, workshops, and panels.
Hands-on Experience
From penetration testing to threat analysis, you'll tackle various scenarios under
the guidance of industry experts.
Skill Development
Develop practical skills in areas such as network security, cryptography, incident
response, and more.
Mentorship
Work closely with seasoned professionals who will mentor you every step of the way.
Innovation for Student Success
Bulldog Bound! In partnership with Student Affairs, Technology Services successfully streamlined the admission process for eligible students. We developed digital tools to engage prospective students and enhance user interfaces. Mobile@FresnoState app launched the past year with smart-campus functionalities like geofencing and wayfinding, significantly improving the student experience.
Departments Overview
- Project Management Office (PMO)
- Digital Accessibility
- Planning & Digital Transformation
- Information Security and Privacy
- Technology Support Services
- Technology Service Desk
- Classroom Technologies, Unified Communications, Operations and Networks
- Infrastructure Services
- Enterprise Applications and Information Systems
Project Management Office (PMO)
Led by Vice President, Bao Johri
The Project Management Office (PMO) within the Technology Services Division provides support for technology-related projects by:
- Standardizing project management methods and language
- Encouraging an environment focused on timely performance and execution
- Creating repeatable processes from proposal to completion
- Training technology services staff on project management best practices and technique
- Promoting transparency and visibility of all completed, ongoing, and upcoming technology projects
- PMO has been pivotal in aligning methodologies and processes, focusing on metrics and outcomes to achieve remarkable results
- In 2023-24, Technology Services completed a total of 40 projects that support student success and operational excellence
- Led the implementation of Modern Campus Acalog, a new catalog management, providing students with an intuitive catalog experience
- Led the implementation of Curriculog, a curriculum management system, improving efficiency in review and approvals of course and program changes
- Completed the first Peoplesoft Integration with Kuali Build through the implementation of the Third Attempt form and workflow
- Successfully conducted the IT Disaster Recovery Tabletop Exercise with Technology Services and campus stakeholders
- Completed Auxiliary Uninterruptible Power Supply Refresh at Homan Baker and Graves Halls for Auxiliary Services
Accomplishments
- The Project Management Office publishes a monthly report for the Vice President of IT showcasing current information and highlights.
Digital Accessibility
Led by Director, Max Tsai
Building on Fresno State's fundamental principles of diversity, equity, and inclusion, Technology Services actively pursues inclusive technology solutions that enable all individuals to engage and contribute to the University's research, education, and social mission.
Through collaborative efforts, our teams work together to ensure that digital content on campus is accessible to everyone. This commitment is essential for fostering an equitable learning and working environment, as well as ensuring compliance with the accessibility standards outlined in Section 508 of the Rehabilitation Act of 1973.
Office of Digital Accessibility (ODA)
- The ODA works closely with Web and Mobile Services to provide these services:
- Electronic document remediation
- Customized, hands on accessibility training
- Accessibility training for module development
- Captioning and transcription
- Planning accessible events virtual and in person
- Accessible video support
- Digital Technology Procurement and Manual Web Evaluation
- Compliance with current standards for campus devices
- Integration with campus wide systems
- Compliance with accessibility requirements and ADA federal and state laws
Web and Mobile Services
The Web and Mobile Services Team ensures the Content Management System (CMS) templates, components, and pages meet current accessibility requirements. In addition, the office provides these services
- Administers the campus accessibility tool designed to monitor online content
- Provides accessibility training to those managing campus web content using OMNI CMS
- Advises faculty and staff on common accessibility issues and solutions for website management
- Scanning sites in Modern Campus CMS (OMNI) to fix broken links
- Web and Accessibility Reports
Accomplishments
- 130 Completed Tickets
- 200 Completed Google Assessment
- 238 Digital Document Accessibility Training
- Training
- 18 Total Training Sessions
- 158 Participation Count
- 31 Service Areas Participated
- Electronic Document Remediation
- 150 Documents
- 702 Pages
- 475 Hours
- 109 ITPR and P2P Accessibility Reviews
- 41 1:1 Accessibility Consultations
- 34 Video Accessibility
- 4 Manual Website Reviews
Planning and Digital Transformation
Led by Director, Max Tsai
Planning and Digital Transformation at Technology Services empowers the future of Fresno State through Technological Innovations, Trusted Campus Partnerships, and Service Excellence, focusing on student experience and delivery of excellence in digital services and technology solutions. We strive to improve campus operational excellence, accelerate scholarly research success, enrich the student experience, and provide the latest technological innovations and transformative IT solutions. The Digital Transformation team curates and leverages a dynamic portfolio of cutting-edge technologies and innovations to propel organizational growth and competitiveness in the digital era.
Accomplishments
The Planning and Digital Transformation at Technology Services has achieved significant milestones during AY 2023-24 in transforming technology to elevate student success, including nominations for Best Admissions and Recruitment Mobile Experience and Best XModule Integration.
The Planning Digital Transform department includes the following teams: Planning, Technology Experience, and Partnership Development; Campus Application Management and Support; Campus Application Development and Integration; and Digital Accessibility.
Campus Partnership for Student Success: The Digital Transformation team has successfully partnered with Student Affairs to integrate Bulldog Bound (Guaranteed Admissions Program), a proactive outreach program with a robust Digital Student Experience. This collaboration addresses the enrollment challenges and sets a strong foundation for sustained engagement and student success in the future.
Revolutionizing the Technology Innovation on Campus: Introduced mobile notifications for campus updates, enhanced visitor communication with geofencing, and launched innovative features like Event Check-in and the Preferred Names Initiative. The Campus Calendar project is set to launch in July, ensuring streamlined event coordination across campus.
Promoting Process Improvement and Efficiency: Streamlined document management by migrating HR's records to OnBase, freeing up physical space and enhancing efficiency. We unveiled Automated University initiatives, improving communication and accessibility for students at the 2024 Kuali Days nationwide conference.
Supporting Analytics and Data-driven Decision Making: In support of Graduation Initiative 2025, new data reports were generated for the Degree Planner through UAchieve to identify students who have completed all their coursework but have not applied to graduation. This effort will aid in making data-driven decisions regarding student success and retention.
Creating Inclusive and Accessible Digital Experiences: Successfully launched a new Digital Document Accessibility Training program at Fresno State, resulting in 151 and growing campus members receiving training.
Innovation Internship and Workforce Development: Hosted 20 interdisciplinary intern positions in 10 majors for Fresno State students with hands-on innovation experience with current technology, where interns from diverse majors collaborate to develop real-world solutions, enhancing student learning, campus life, and educational experiences. Major projects include Bulldog Bound Mobile App Development, Program CITY, and 360 Campus Tours (an immersive experience).
- Web
- 8.4m sessions
- 3:57 average session duration
- 18.2m page views
- 1066 pages created
- 174 new OMNI editors counts
- 466 tickets closed
- Mobile
- 31.3k app views
- 16.9k unique visitors
- 6.78k installations
- 4.26k logged in users
- 4.16k returning users
- 1159 installations (android)
- Kuali Build
- 18134 transactions
- 14148 submissions
- 55 apps built
- 62 power users
- 76 tickets closed
- Adobe Sign
- 126051 total transactions
- 124805 agreements
- 1165 unique sendors
- 527 tickets closed
- onBase
- 128 tickets closed
Information Security and Privacy
Led by Rafael Villegas, Information Security Officer
Technology Services Information Security and Privacy Office supports Fresno State by ensuring confidentiality, integrity, and availability of data and technology resources. Cybersecurity is everyone’s responsibility. Rafael Villegas, Information Security Officer, and his team work with the campus community to mitigate and address cybersecurity risks to protect the university’s data and systems.
Technology Services leads the effort to protect against and manage cybersecurity risks related to processing, storage, and transmission of data and information systems. The Information Security and Privacy Office offers the following services to the campus community:
Services to Enhance Information Security
- 2-Step Verification (DUO) - a second layer of security of protection for your Fresno State account
- Account Deprovisioning - disabling or removing a user’s access to applications, systems, and the campus network once the user is no longer associated with the university
- Campus Virtual Private Network (VPN) - a safe connection to access university resources from remote locations
- Cyber Security Awareness - safety guidelines for phishing, online activity, social media, and more
- Data Loss Prevention (Spirion) - locates sensitive data stored locally on campus devices to gain visibility and reduce data risks
- Data Security and FERPA Training - provides information staff and faculty needed to secure technology resources and data
- Firewall Security - filter out malicious network traffic to protect campus users, devices and data
- PeopleSoft Security - assign, update and track permissions and roles to manage user access to PeopleSoft Student Administration, Financials and Human Resources
- Security Assessments - security assessments to identify cyber security risks and mitigate risks
- Technology Security Reviews - information security reviews prior to technology purchases
- Vulnerability Security Scans - identify and prioritize vulnerabilities for remediation to reduce risks
Accomplishments
- Tickets
- Tickets Opened 1,029
- Tickets Closed 617
- DUO Metrics
- User DUO Logins 723.7k
- User DUO Logins Blocked 22.2k
Registered Devices in DUO 63.8k
- Google Email Metrics
- Email Messages Delivered 6m
- Email Messages Rejected 178k
- Spam Email Blocked 438k
- Spoofing Email Blocked 9.5k
- Suspicious Email Attachments Blocked 170
- User-reported Phishing Email
- User-reported Spam Email 6k
Technology Support Services
Led by Manager, Harry Zahlis
College & Divisional IT Liaisons (ITLs) are recognized as the embodiment of Technology Services, playing a pivotal role by being physically present on campus within various colleges, divisions, and departments. Where technical challenges demand immediate and hands-on solutions, ITLs offer in-person consultations and coordination of central IT resources to address service requests effectively. Moreover, ITLs ensure their actions align with the Technology Services Division's objectives, practices, and the mission of the University.
“The response was expedient, and the efficiency of solving the problem was excellent!”
Accomplishments
- 7,403 Completed Tickets/Tasks
- 2,116 Computer Labs: # of Labs/mobile Carts and # of computers/laptops
- 9,296 # of devices Supported by Technology Support Services
- 456 Faculty and Staff laptops/computers deployed
Quotes From Campus Community
- “Work was done on my schedule and was done in a complete and professional manner.”
- My request was responded to within 30 minutes, and a new monitor was installed before I arrived at my office the next day.”
Highlights
- Solidified IT Security by decommissioning end of life devices (Windows OS, MacOS)
- Implemented a CISA GPO for enhanced device security
- Removed End of Life (EOL) devices from inventory: 1,855
- Deployed 456 new devices on campus
- Provided technical support for the 2024 Summer Arts Program
- Provided technical support for the 2024 International Virginia Woolf Symposium
Technology Service Desk
Led by Interim Manager, Harry Zahlis
The Technology Service Desk is the primary point of contact for the campus community seeking assistance with technology-related inquiries. Comprehensive support is available through in-person interactions, phone conversations, and email correspondence catering to the needs of faculty, staff, and students.
Centrally located in the University Student Union (USU), the Technology Service Desk works with faculty, staff, and students to support DUO security, Gmail, password maintenance, account and other technology-related needs.
Highlights
- Upgraded to 12” iPad Pros and Boss Tab Kiosk stands for self service walk-in support and concierge check-in
- Implemented hands free check-in (QR code) for the Service Desk reception area and Digital Signage with a large font format
- Rearranged the layout of the USU technician support area to better serve walk-in students, staff, and faculty
Accomplishments
- 3,535 Tickets resolved by the Service Desk
- 3,670 Total tickets created on behalf of faculty, staff, and students
- 93.15% Incoming Zoom calls answered within 30 seconds
- 19,212 Incoming Zoom calls to the Service Desk
- Ticket Data
- 1,494 How To Assistance/Informational
- 1,229 Password resets
- 475 DUO updates
- 237 General how-tos
- 235 Other
Classroom Technologies, Unified Communications, Operations and Networks
Led by Director, Mike Garvey
Classroom Technologies supports a variety of learning environments differing in size, purpose, and built-in technologies. Fresno State houses approximately 500 campus classrooms, labs/learning spaces, and informal spaces, all equipped to support diverse pedagogies, including in-person, hybrid, and remote teaching modalities. Our Classroom Technologies team is your go-to resource to explore and optimize the use of these unique spaces.
- Zoom Meeting Total Minutes - #44,241,658
- Zoom Meetings - #145,360
- Zoom Calls - #1,731,630
- Campus Wireless User Count - #4,653
Unified Communications (UC) is a term that describes the integration of multiple communication tools -- such as voice calling, video conferencing, instant messaging (IM), and content sharing into a single, streamlined connection. Seeking to improve the experience and productivity of the Fresno State community, the Unified Communications team provides training and support for all aspects of our current UC platform - Zoom.
Field Operations manages and maintains the hardware, monitoring tools, and operating systems that comprise the campus's wired and wireless network.
- Tickets and Tasks Closed - #1,037
- Tickets and Tasks Closed - #1,210
- Tickets and Tasks Closed - #438
- Tickets and Tasks Closed - #304
Network Infrastructure powers the campus internet and telecommunications, supports system health for critical resources, monitors data backup and storage, and ensures that security and performance requirements meet current standards.
Highlights
- The WiFi Access Point Refresh project was completed. Marking a total of over 1,000 indoor wireless access points installed across campus buildings.
Infrastructure Services
Led by Interim Manager, Vinay Halappa
Infrastructure Services comprises three critical areas within the Technology Services Division, each with unique responsibilities and service offerings.
Digital Infrastructure (DI) is responsible for the central management of all laptops and workstations on and off campus and for managing the TeamDynamix service catalog. DI works diligently to improve the digital experience for all faculty and staff.
Systems and Cloud Administration manages critical University infrastructure systems and applications, providing support for 200 servers, in addition to:
- Identity and password management
- Server virtualization and storage
- Amazon Cloud data center management
- Active Directory
- Google email, and tools
- Single Sign-On (SSO)
- Multi-factor Authentication (MFA)
- Data backup and restoration
- Load balancing and redirection
- Server vulnerability management
- Application and system monitoring
- Advanced Operating System (OS) support and file sharing
- Monitoring, maintenance, administration of three campus data centers, including power, fire and HVAC systems
Accomplishments
- SSO Metrics (July - June)
- SSO Authentication Stats: 429,235
- Services: 140
- Google Email Metrics (November - June)
- Messages Received: 8160192
- Spam Detected: 4792810
- Messages Sent 7084484
- Google Drive Metrics (August - June)
- Google Documents Added: 1233727
- Google Spreadsheets Added: 89283
- Google Presentations Added: 117134
- Google Forms Added: 14263
- Google Drawings Added: 3007
- Miscellaneous Files Added: 8745369
- Microsoft Metrics (November - June)
- OneDrive Active Accounts: 6661
- OneDrive Files Total: 3.7M
- Office 365 Faculty Licensing: 2027
- Office 365 Student Licensing: 27316
- Microsoft Windows Devices
- Workstations and Servers Managed: 3749
- Co-managed Devices: 4320
- Successful Operation System Deployments: 234
- Microsoft Security and Definition Updates: 24397
- Application Updates Installed: 5181
- Apple MacOS and IOS Devices
- Managed Computers: 2993
- Managed Mobile Devices: 7162
Enterprise Applications and Information Systems
Led by Interim Manager, Rafael Villegas
The department of Enterprise Applications and Information Systems creates, installs, maintains, integrates, and upgrades the Oracle PeopleSoft applications for Fresno State and serves the needs of students, faculty, and staff utilizing three systems.
Student Systems – (Campus Solutions)
Used by students, faculty, and staff alike, PeopleSoft Campus Solutions manages student academic operations, including scheduling and registering for classes, calculating and collecting fees, awarding financial aid, and assessing student academic progress.
PeopleSoft – CFS (Financial System)
The CSU Common Financial System (CFS) is a single, system-wide financial system that manages: General Ledger, Billing, Accounts Payable, Account Receivable, and Purchasing. The Chancellor’s Office (CO) provides technical, development, and maintenance support for system-wide PeopleSoft financials. The team works closely with Accounting and Payroll Services to provide timely and accurate financial records.
PeopleSoft – Human Resources (HR)
PeopleSoft HR maintains employment-related data and includes employee/manager self service features such as view paycheck history, employee leave balance inquiry, and absence and time reporting. Managers, faculty, and staff commonly use PeopleSoft complete common HR tasks.
Accomplishments
- 822 Tickets Closed
- 5,035,067 My Fresno State Portal Views
- 596,857 NEW My Fresno State Portal Users
- 56,049 Unique Student logins
- 3,435,431 My Fresno State Portal Sessions
- 3,724 Unique Faculty/Staff logins
Highlights
- Applied three Maintenance Packs in Campus Solutions and HR PeopleSoft with retrofitting, testing, and support
- Migrated the Campus Solutions and HR PeopleSoft Production instances from local Equinix servers to AWS
- Implemented New Summer Sessions, reviewing and retrofitting all Fresno customizations, providing research impact and support
- Transitioned the Summer Arts Program from a custom application process to Cal State Apply, retrofitting the old system and adding new development and support
- Developed the Students Third Attempt Repeat Requests integration by implementing a Kuali Build approval workflow
- Moved Parent Plus Loans away from Fresno Custom to Baseline
- Simplified Fafsa 2024/2025 Awards
- Improved the online application for graduation:
- Chicano Latino Commencement - Reduced administrative burden by improving application data collection and requiring completion of all fields
- Graduate Applications - Modified the process, allowing doctoral students to apply for graduation
- Assisted with revamping the Confidentiality Agreement process for security purposes
- Simplified the refund process for Student Financials, reducing processing time from four or six hours to twenty minutes
- Fixed erroneous housing charges by identifying erroneous Group IDs and created scripts to help reverse charges, potentially reducing months of work to a few weeks
- Identified poor Group ID practices in the Student Financials Module and provided instruction on how to properly use Group IDs, resulting in fewer errors in future Group Posting
- Worked with the Technology Service Security Team to create NACHA-compliant encryption profiles for account numbers
- Identified and corrected errors with CashNet’s PeopleSoft Integration
- Started integration of a new product, ECSI RecoverySelect a pre-collections messaging system to minimize student collections
Technology Services Engagement
Division High Fives
July 2023 - May 2024
Technology Services staff recognize each other for exemplary work in their respective departments by giving a Division High Five Award - a way for staff to encourage one another for a job well done.
Whether a big project that took extra time or a small thing that Saved Your Bacon,
a Division High Five is the best compliment to receive - from one colleague to another.
Congratulations!
- Goes Above and Beyond
- Teira Wilson
- Lars Newlander
- John Wagenleitner
- John Howell
- Juan Solis
- Kris Ratliff
- Alex Moun
- William Tubbs
- Channing Raymond
- Daniel Nguyen
- Provides Excellent Customer Service
- Asaad Daghlas
- Andrew Lohuis
- Lars Newlander
- Jeff Rattana
- Kris Ratliff
- Eileen Schlundt
- Joshua Tolbert
- William Tubbs
- Teira Wilson
- Fatih Yenen
- Harold Zahlis
- Saved My Bacon
- Asaad Daghlas
- Jeremiah Howard
- Lars Newlander
- Kris Ratliff
Campus High Fives
July 2023 - May 2024
- Goes Above and Beyond
- Raymond Channing
- John Howell
- Alex Moun
- Lars Newlander
- Daniel Nguyen
- Teira Wilson
- Kris Ratliff
- William Tubbs
- John Wagenleitner
- Provides Excellent Customer Service
- Asaad Daghlas
- Andrew Lohuis
- Lars Newlander
- Nick Petitti
- Kris Ratliff
- Jeff Rattana
- Eileen Schlundt
- Joshua Tolbert
- William Tubbs (2)
- Teira Wilson (4)
- Fatih Yenen
- Harry Zahlis
- Saved My Bacon
- Asaad Daghlas Jeremiah Howard Kris Ratliff
In the News
Program C.I.T.Y
ABC30 News | Fresno State News
Program C.I.T.Y started its first roadshow in the Spring of 2023, teaching young learners
about emerging technologies throughout the year. During 2023 Vintage Days, interns
showcased Program C.I.T.Y. to 760+ attendees.
History of the Hmong New Year
The Collegian - Fresno State’s student-run newspaper
Vice President Johri and her team hosted the second annual campus celebration of the
Hmong New Year, showcasing Hmong culture, traditions, and history.
Hmong Digital Repository
Fresno State News
Founders of Hmongstory Legacy partnered with the Fresno State Library, Yang Design,
and Technology Services to preserve and make public its collection of stories, photos,
documents, and videos about the Hmong journey from Laos to the United States.
President’s Booth
Technology Service Desk
The Technology Service Desk promoted available services and shared ways the campus
community can obtain support.
Digital Transformation (DX)
Digital Transformation shared Fresno State’s new mobile app feature, launch details,
and information about DX.
Hmong New Year
Technology Services staff and interns showcased Fresno State’s second annual celebration
of ‘History of the Hmong New Year’
Cyber Security Awareness
The Information Security and Privacy Office promoted cyber security awareness, sharing
ways for the campus community to protect themselves.
Special Events and Celebrations
Engagement
- Day of Giving
- Program CITY
- Halloween
- Vintage Days
- Majaree Mason Top 10
- Hmong New Year
- History of Hmong New Year
- Student Appreciation Week
- Adobe Filming
Transformative Technology Innovations, Trusted Partnerships, and Service Excellence
Technology Services DIVISION Office of the Vice President of Information Technology
and Chief Information Officer
@technology.fresnostate.edu
This PDF is provided as a print-only reference document and may not be fully accessible to users of assistive technology. For more information, please visit Title II Rule on Digital Accessibility page.