Computer Set-Up Requirements

Zoom Phone - Set Up e911 Location Permission 

This article includes instructions for turning on your e911 Location Permission for Zoom phone.  

Background

Technology Services has started transitioning (migrating) Fresno State users from Avaya telephones to the new Zoom phone services. As a part of this service users can dial emergency 911 from Zoom phone. This means users can dial e911 from their Zoom phone desktop application, desk phone and Zoom phone mobile device application. For e911 responders to identify user location when called, users must enable location permission on their Zoom phone devices. 

This is crucial for emergency services to locate callers in case of an emergency. This setting DOES NOT allow anyone other than the 911 emergency responders to have an awareness of your location. It only allows the Zoom application to properly map users' location when they use Zoom phone to dial 911.  

If you decide to purchase a deskphone, there is no additional configuration required in order to activate location awareness for 911 calling.

Instructions to Enable Location Services on Your Computer

Verify and Turn On “Location Permission” on a PC 

(Note for web updates - Titles in red will be collapsed; webpage will show title only - once someone clicks on the title then the instructions will be displayed)

Option 1

1. Upon first launch of Zoom Phone, you may be prompted to Allow Zoom to Access Your Location.

2. If you see this prompt, click Allow

3. On the screen that loads, ensure the checkbox is selected to turn on your location permissions:

Option 2 

1. Open the Zoom app on your desktop or mobile device.

2. Navigate to Settings (gear icon in the upper right and select it):

3. From Settings, locate Phone in the left sidebar and select it.

4. On the screen that loads, ensure the check box is selected to turn on your location permissions:

Option 3

1. Open the Zoom app on your desktop or mobile device

2. Navigate to Phone 

3. From Phone, locate the red dot and arrow icon in the upper right and select it

4. On the screen that loads, click Open Settings

5. This will take you to the same location as Option 1

6. Once again, ensure the check box is selected to turn on your location permissions

Please Note: The red dot and arrow will remain in your Zoom Phone account until you grant Zoom access to your location.

Verify and Turn On “Location Permission” on a Mac

1. Upon the first launch of Zoom phone, a user will be prompted to download and install the Location Helper software package. Follow the prompts to complete this installation before moving on.  Admin access is needed to install the software package.

2.  After the location helper has been installed, a user will be prompted for access to their Location Permission setting. Click Open Settings

NOTE: Zoom location permission cannot be changed within Zoom on a Mac so you will be redirected to the Mac operating system level setting located in Preferences > Security & Privacy screen 

3. Administrator rights are required to make modifications in the Privacy settings. Authorize access by clicking on the lock on the lower left corner  

4. You will be prompted for your Administrator level password. The lock will open, and you may now check the box next to Zoom.us.app 

5. Once the Zoom app location permission has been given access, you will see in the Zoom Phone settings that you were successful in granting Zoom Location Permission when you enabled the Mac Location Services

 

Enable Personal Location Address (for remote workers)

1. Open the Zoom app on your desktop

2. Hover your cursor over the red warning arrow and you will see a window saying No Emergency Address has been located. Select the Add Emergency Address button

3. Select Add a new Emergency Address to add your address. If you are a University employee working remote from home, you will be asked to enter your current address

Fill in the address boxes. To complete the Emergency Address setup you must check the box stating you are aware that this information will be shared with your account admin. You also have an option to select this address as your default address. Select the Add button

4.  In the final window, you will be asked to verify your address and select Use this address button

 

Set up Locations Services

After enabling Location Access in Zoom and setting up your Emergency Address, you will now see a red dot and (red or gray) arrow in the upper right corner of the application.  This indicates that there are still additional configurations needed in order to optimize your location settings to improve 911 response accuracy.

 

1. Start by clicking on the red dot:

 

 

2. On the screen that loads, click on Open Settings which will take you to the location settings in Windows. (Admin rights required)

 

3.  In the window that loads, click Change as indicated:

 

4. On the new screen, use the slide button to turn On the setting, as indicated:

 

5. The next time you make a Zoom phone call, the red dot and gray arrow icons will disappear.

If you experience any issues installing the Location Helper package or granting the Zoom app Location Permission, please submit a ticket here.