Frequently Asked Questions
Getting emails asking to "Confirm Emergency Address for Your Desk Phone" click on the Security/E911 tab for more information
NO -- Users will not be required to use their personal cell phones. This option is available and may be convenient to have but it is optional. Keep in mind that if you choose to use your cell phone, it will use your data plan.
The default setting on Zoom phone is set to import the directory in the Zoom profile; any contacts stored on your existing phone will not be moved to Zoom phone.
Please note: Any saved voicemails on your Avaya phone will cease to exist once we migrate to Zoom phone and will not be able to be restored.
If you have information on your Zoom profile, such as your mobile phone, that you want to keep private, please update your Zoom profile.
The intent is to use the Zoom Software Client for phone functionality, which is the same Zoom client being used for Zoom meetings. Where required, a desk phone may be purchased separately by department/college for use. You can find suggestions about equipment on our Zoom Phone Equipment page.
The Avaya phone will be removed once all campus phone numbers are migrated to Zoom phone.
YES - there will be a charge for Zoom phone; more details to come.
Faxes using an analog line will remain the same (dedicated fax machine).
Faxes using a Ray Morgan device will change; more information coming soon.
Anyone currently using an ACD or phone trees will have their information transferred to what Zoom calls a Call Queue or an Auto Receptionist. Training will be provided in advance of the migration date.
The Zoom phone App can be used on a desktop or mobile device without requiring additional equipment. However, if you want a desk phone, each Department / College will have the option to purchase a desk phone (recommendations listed here).
NO - A special headset is not required to use Zoom phone; you can use the same headset you use for Zoom meetings (recommendations listed here).
NOTE: A headset is not required to use Zoom phone, but using a headset may provide the best call experience.
For e911 responders to identify user location when called from the Zoom phone desktop application, users must enable "Location Permission" on their Zoom phone devices. This setting allows the 911 emergency responders to dispatch emergency personnel to the location that called 911. By enabling the "Location Permission", the Zoom application will map users' location when they use Zoom phone to dial 911.
Unified Communications will be testing Nomadic 911 services with a specific focus on physical locations. As a result, you may receive one or more emails messages during the testing period; this email will be sent from a Zoom email address.
The email will ask you to "Confirm Emergency Address for your Desk Phone"; the email message is legitimate and is being generated as we work to test and verify Nomadic 911. You can safely disregard these messages while testing is taking place.
The process to validate Nomadic 911 will be completed on a building by building basis. Once the testing is completed, we will send out communication to the campus.
Have questions about Zoom Phone? Technology Services is offering March drop-in sessions to answer your questions.
Soon, we will offer weekly drop-in sessions to ensure the campus community is trained and comfortable using Zoom Phone. Stay tuned for additional information.
Faculty and staff are welcome to attend any of the sessions below.
Zoom Phone drop-in Q and A sessions
Time: 11 a.m. - noon
YES - Training opportunities will be available before your campus phone number migrates to Zoom phone. Below is a list of upcoming trainings.
In Person Training Sessions:
- Wednesday, October 5th / 9:00-9:50 AM- to be held in Peters Business room 136
- Friday, October 7th / 1:30- 2:30 PM- to be held in East Engineering room 191
- Tuesday, October 11th / 2:00- 3:00 PM- to be held in Kremen School of Education & Human Development room 390
- Thursday, October 13th / 9:00-10:00 AM- to be held in the Library room 3212
Virtual Training Sessions:
- September 28, 2022 / 10:00 - 11:00 AM PST- Zoom Link
- September 29, 2022 / 9:00 - 10:00 AM PST - Zoom Link
- October 5, 2022 / 2:00 - 3:00 PM PST - Zoom Link
- October 12, 2022 / 3:00 - 4:00 PM PST - Zoom Link
You can access additional Zoom training on Zoom Learning for a listing of all things related to Zoom including Zoom Phone.