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Zoom Phone

Setting Up Zoom Phone

Getting Started - start by clicking on the links below

Getting Started with Zoom Phone (users)  

How to Use Zoom Phone - User Training video (14:09)

Phone Settings

When the Zoom phone feature is enabled for your account, you'll get an email notification with a link to set up Zoom Phone.

  1. Click the link at the bottom of the email notification. If you didn't get an email, sign in to the Zoom web portal at and click Phone.
  2. Enter the required information to set up Zoom Phone:
    1. Country and area code: The area code is used when you dial local numbers.
    2. Timezone: Make sure you set the correct timezone. It will affect several Zoom Phone features including your business/closed/holiday hours and desk phones assigned by your admin.
    3. PIN: If you get a desktop handset, you will need a voicemail PIN to check your voicemail. You will not need the PIN to check voicemail using the Zoom app or web portal.
  3.  Click Setup.

Click here to view the full Zoom Phone users guide.

Phone Settings

After the initial setup, you should adjust your Zoom Phone settings in the web portal.

  1. Sign in to the Zoom web portal at
  2. Click Phone, then click the Settings tab.

The following video will detail a few of the settings below: Zoom Training- Settings

Business/Closed/Holiday Hours

Change the times when you can answer calls.

Voicemail Greeting

Audio that plays before Zoom Phone routes calls to your voicemail. You can customize this by recording audio directly in the web portal or uploading an audio file.

There is also an option to choose a voice, type your greeting message, and let Zoom Phone's Text to Speech read out your greeting. 

Alternative Call Forwarding Settings

The default setting for unanswered calls (computer off, or Zoom app not open or logged in), is the caller is directed to voicemail. If you are unable to answer calls for an extended period of time, you may wish to use one of the other call forwarding settings for missed calls.

Delegating Your Phone

You can delegate your phone line to someone else, who will then be able to make and receive calls on behalf of you. You will both be able to see when that line is free or busy, and you will both be able to place calls on hold and transfer them to each other.

  • This feature is available to you and your delegate if you both have Licensed accounts (external phone numbers).
  • You may delegate your phone to up to 15 people. Each delegate can have up to 15 lines shared with them.

To add a delegate to your line, sign in at Go to Phone, then Settings, and scroll down to Delegation.

App Settings

While all the above settings are located in the Zoom web portal, there are also settings in the Zoom app.

  • Open your Zoom app and click on your profile picture in the upper right corner.
  • In the menu, click Settings.

Audio Settings

You can adjust audio settings, such as:

  • Playing the ringtone on both your headset and another speaker, so you don't miss an alert when you take your headset off
  • Hiding audio alerts while you are in a meeting

Managing Emergency Location & Addresses

NOTE: Emergency dialing function will not be available by default during the pilot, starting June through October, until we migrate all of our campus telephone numbers.  In order to accomodate 911 calling, please continue to use your Avaya phone.

Your emergency address will be used in the event of an emergency call, it will be shared with the public safety answering point (for example, 9-1-1) Fresno State Police. 

Nomadic emergency services enables Zoom to assist in determining your location, and is used only for purposes of responding to your emergency calls. If this feature is enabled by your admin, you may see an email or desktop client notification asking you to enable location sharing so that first responders can better respond to your emergency calls. After you enable location permission, you may also need to add or update your emergency address that is passed to first responders.

For more information, please click here