Technology Services

Proofpoint Email Security

Fresno State uses Proofpoint to help protect University email accounts from spam, phishing, malicious links, and other email threats. Learn what Proofpoint does, who it affects, and what to expect when using your Fresno State email.

For a detailed FAQ, please visit our FAQ Knowledge Base Article.

  • What is Proofpoint?
    Proofpoint is an email security service that works alongside Gmail to help protect Fresno State email from suspicious and potentially harmful messages.
  • Why does Fresno State use Proofpoint?
    To strengthen email security, reduce phishing and other threats, and help protect University accounts and information.
  • Who is affected by Proofpoint?
    Faculty, staff, students, and users of shared or departmental Fresno State email accounts.
  • Do I need to install anything?
    No. Proofpoint provides standard email protection without requiring users to install additional software.

  • Will Proofpoint change how I use Gmail?
    You can continue using Gmail as usual. Some incoming messages may be filtered, quarantined, or blocked if they appear suspicious.
  • What is a Proofpoint quarantine?
    A secure holding area for email that may be unwanted or suspicious. Certain quarantined messages may be available for you to review.
  • Why did I receive a quarantine digest?
    It is a notification about messages held for review. Receiving a digest does not mean your account has been compromised.
  • Why do some links in my email look different?
    Proofpoint may modify links to check whether a website is safe when you click it.

  • Can Proofpoint block legitimate email?
    Yes. Automated security filtering may occasionally identify legitimate messages as suspicious. Technology Services can help review email delivery issues.
  • Does Proofpoint replace Gmail's spam protection?
    No. Proofpoint provides an additional layer of security alongside Gmail.
  • Does Proofpoint examine email content?
    Proofpoint analyzes email content, links, attachments, and related security indicators to detect potential threats.

  • What should I do if an expected email is missing?
    Check Gmail Spam and your Proofpoint quarantine. If you still cannot locate the message, contact the Technology Service Desk.
  • Where can I find detailed instructions?
    Step-by-step procedures and troubleshooting guidance will be available in the TDX Knowledge Base.
    Proofpoint KB Aritcle

Need Help?

If you have questions about Proofpoint, are missing an expected email, or believe a legitimate message or website was blocked, contact the Fresno State Technology Service Desk.

Technology Service Desk
Phone: 559-278-5000

When reporting an email issue, please provide the sender and recipient email addresses, approximate date and time, subject line, and any error or warning message you received.

For suspicious or phishing email, report the message to reportphishing@fresnostate.edu.

Never provide your Fresno State password when requesting support.