Technology Services
Welcome to the team!
These guidelines and resources have been prepared to assist you as you start your career with Technology Services. We've placed information on these webpages to guide your transition and make it smoother.
Additional resources available under Employee Guidelines and Resources.
Your success is important to us, therefore, your feedback is appreciated.
Technology Services Mission & Vision
Mission Statement
Vision Statement
What to Expect During Your First Week:
After your appointment with Human Resources, you'll report to your new work area and you'll check in with your manager, who will be expecting you.
- Meet with your new manager, tour your workspace, and meet your team.
- Introduction and tour of department offices
- Get acclimated to new workspace, make note of anything you might need. Sign into new computer and make sure accounts are all set up
- Get logged into your email, Zoom phone, and Slack
- Onboarding orientation
- Recommended online training (see below)
Meet Your Manager Meet Your Team
Helpful links for things to know about campus:
Campus Map Where to eat on campus Walking Trails on Campus
Professional Development Opportunities Holiday Schedule Academic Calendar
Helpful Contacts:
Human Resources
You can find our Human Resources page here
Payroll
You can find our Payroll page here
Directory
To find any one else on campus, use the directory here
Technology Services Social Media:
Courses to be Completed During the First Weeks
1.1. Interacting with Customers (30 min.)
1.2. Communicating Effectively with Customers (30 min.)
1.3. Controlling Conflict, Stress, and Time in a Customer Service Environment (32 min.)
1.4. Dealing with Customer Service Incidents and Complaints (30 min.)
1.5. Polishing Your Skills for Excellent Customer Service (24 min.)
Courses to be Completed During the First 90 Days
When dealing with conflict at work, you need to be able to understand and adapt to the situation. Handling conflict effectively is a key skill in the workplace, especially when it comes to team conflict that could threaten organizational goals or employee well-being. In this course, you'll learn about various conflict management styles, and discover how managing team conflict quickly and appropriately can benefit both those involved and the organization as a whole. You’ll explore different approaches to conflict resolution, when to use them, and when to adapt your style. You’ll also learn about resolving conflict with difficult individuals.
When dealing with conflict at work, you need to be able to understand and adapt to the situation. Handling conflict effectively is a key skill in the workplace, especially when it comes to team conflict that could threaten organizational goals or employee well-being. In this course, you'll learn about various conflict management styles, and discover how managing team conflict quickly and appropriately can benefit both those involved and the organization as a whole. You’ll explore different approaches to conflict resolution, when to use them, and when to adapt your style. You’ll also learn about resolving conflict with difficult individuals.
Too little time, too many tasks, and everything needs your immediate attention. Sound familiar? This Challenge Series exercise explores the tools and skills needed to manage your time and cope with conflicting priorities.
Please refer to Employee Guidelines & Resources webpage for additional courses available to all employees.