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Technology Services

Campus Champions

Spring 2020 Highlights

Along with the rest of the CSU, Fresno State’s Technology Services division had to pivot from business as usual to a brand new virtual way of life. The division became responsible for supporting virtual learning and remote work as well as providing all necessary equipment for an ideal work environment.

The transition took place very quickly and has been an ongoing process. Below you will find some of what our staff has been able to achieve.

 

Our staff has been busy implementing and supporting the following:

  • Set up of Apporto: Apporto will be available to the entire Fresno State student population in the Fall Semester.  Apporto allows students and faculty to stream computer lab applications remotely to any device that has a web browser. For example students can use statistical analysis applications such SPSS on an iPad, Chromebook, Mac, Linux, and Windows device. So in the same fashion that people can choose and stream their movies from Netflix, students will now be able to stream their favorite applications from any device and time of their choosing.

  • Purchased and distributed over 1,000 hot spots and iPads for students for Spring and Fall semesters.

  • Installed telephone software to allow staff to answer calls remotely (Service Desk and ACD offices)

  • DocuSign was rolled out to Faculty and Staff and so far there are over 1,500 users benefitting from this new process.

  • Created a new Remote Work Website with tips and resources for any issues that may arise.

  • Created a new website to include up to date COVID-19 information for the campus community.

  • Changes were made to the VPN to allow for the increase in traffic.

  • 315+ devices have been distributed to make remote work possible for staff members across campus.

 

Employee Recognition - High Five Recipients

During this unprecedented time, our staff has worked diligently to make sure our campus community has had as smooth a transition as possible. Our division has, as a whole, done an amazing job during this transition with some being recognized by our campus community. Some of the specific examples can be found below.

 

Roles
Name About
Brian Beamer Brian Beamer recently assisted me with something I needed for an important and urgent project. He has assisted me in the past and he ALWAYS goes above and beyond to help in any way that he can. He also provides excellent customer service!! No matter what it is that he has helped me with he is always so patient and very helpful. If he does not know the answer, he will go out of his way to make sure that he finds out and gets right back to me. I appreciate him very much and our department is so lucky to have him as our IT Liaison! Thank you Brian!!
Brian Beamer On a number of occasions, Brian has come to our rescue! When we first faced the challenges of zoom, Brian was our hero. When we faced technical or connectivity issues, Brian solved our problems. When we needed to locate missing files, Brian "miraculously" helped us relocate them. Whenever we had a problem that Brian was not sure about, he would always troubleshoot, before referring us to another person. (The majority of the time, he would resolve our issue). As a result, whenever Brian enters our office, he is acknowledged similar to "Norm" from "Cheers"--instead, we say "Brian", with much respect, reassurance and appreciation!!
Cathi Scherer Cathi, as always, provided excellent customer service. She was able to help me solve my issue and did it with kindness and grace. She also made sure to call me afterwards to follow up to make sure everything worked out. Thank you, Cathi, for your help!!
Daniel Nguyen I could have put this in all three categories but the system only allows one. Daniel has gone above and beyond consistently to support faculty and staff during this Pandemic. Most recently, he was able to revive a printer to allow me to continue printing color copies when purchasing a new printer would be delayed due to demand and supply chain issues. This is only one example of his dedication and determination to assist his colleagues and keep things moving forward. I am truly grateful for his expertise and ability, especially during trying times such as these. Thank you so very much Daniel!
Dolores Charest We could not do CLCC registration without you Dolores! You are always willing to help CLCC when we need something fixed or when we are setting up our registration to go live. We can't thank you enough!
Fatih Yenen Fatih was immensely instrumental in the development and launch of each of the College of Health and Human Services’ 19 department and center websites. From conception to completion, Fatih was there every step of the way to provide much needed guidance, advice and assistance as we navigated our website redesign. His patience, attention to detail and knowledge in the field made it a smooth transition and experience for our website editors.
Fatih was also very generous with his time and spent many hours making sure we received the correct training and processes needed to move forward with our sites, with accessibility and user experience at the forefront of the project. Whether it was through google hangouts or zoom, he was always available to quickly assist when needed. Thank you, Fatih, for going above and beyond for our college!
Fatih Yenen Fatih was fantastic in helping to launch the College of Arts and Humanities website redesign. He walked me through every step of the process, and his responsiveness was often immediate. Anytime I had an issue or a change, he was just a quick instant message away and would usually have the problem resolved within minutes. His team has also followed his leadership in providing fast and accurate service. Beyond the fast service, Fatih also worked through the weekend before our website launch to ensure everything was ready at launch time. Thank you, Fatih! It was terrific working with you!
Fatih Yenen Fatih went above and beyond during the holiday weekend to fix some web links before the launch of Fresno State's new web pages. His quick response helped to reduce anxiety for others and his flexibility was much appreciated.
Geoff King He is always ready to help and come up with a solution.
Guillermo Gaeta Thank you Guillermo for assisting with the Chicano/Latino Commencement Celebration (CLCC) and helping us with registration in Peoplesoft and helping when we had unexpected issues that needed to be resolved quickly. CLCC is grateful for your willingness to help.
Holly Baum Holly was amazing in helping us run a report for data needed in a project. Whenever an issue came up, she would get on it right away and look into the issue and provide a reason as to why it would arise. Thank you so much Holly for helping us out!
James Herrin I had mentioned an issue on an application, but it wasn’t very pressing. I am sure he was busy with other tasks but he went to work on solving the issue and redeployed the application the same day!
James Herrin We really had to crunch time as the beginning of the semester neared. James was there to help troubleshoot any issues I had with my labs!
James Herrin James has been integral in the development of the HyFlex program. He is always available, never saying no, and is willing at a moments notice to assist to any request. Your dedication is infectious, thank you!
Jay Fowler Jay helped us resolve a critical issue by connecting directly with the vendor and using his expertise to troubleshoot the problem. We greatly appreciate his willingness to stick with the issue until it was fully resolved. The result is an improved solution for our Pivot resource, which assists faculty, staff and community members with their grant funding searches.
Juan Solis A big THANK YOU to Juan for always coming to the rescue when it comes to DocuSign! I can always count on him for help. I appreciate his help with my last-minute requests. He's prompt, kind, supportive, and VERY patient. He is an excellent co-worker. He goes above and beyond! I appreciate you VERY MUCH!!!
Juan Torres Juan helped me reset a very complicated voicemail box. He walked me through the process, was kind and helpful, and answered all of my questions. And when I called him back with even more questions, he was very gracious, kind and helpful again. I really appreciate him and he definitely went above and beyond to help me!
Kris Ratliff A staff member had an unusual issue with some hardware on their device and Kris went the extra mile to help troubleshoot the issue to help identify the peculiar docking station issue. Thank you for your attention to detail Kris!
Lars Newlander Lars supported me with an annual event, Transgender Day of Remembrance, that took place virtually from 5 p.m. - 7 p.m. Lars stayed behind the scenes until the end and supported me throughout the entire event via Google messenger. This event would have not been successful without Lars's support.
Richard Ma Richard is always willing to help other team members and is a team player. He is willing to take the time to explain and clarify questions that anyone may have. He has so much knowledge and has great ideas and solutions to solve complex problems or challenges. Thanks, Richard!
Richard Ma Richard has developed our 29th Global Finance Conference website. He has always been responsive and added and/or made changes to our website. On many occasions he has worked after hours to complete the job. He deserves a big High Five!
Robert Escamilla Robert did a great job identifying obstacles for a project that was brought on at the last minute. This caused the project to be pushed to after the holiday break which was the right call to make. His thoroughness and attention to detail is to be commended.
Sabas Martinez Sabas has been a huge help to me as I have navigated through new responsibilities within my department. He never hesitates to assist me in figuring out a problem and is always able to answer any questions I may have. He always takes the time to explain things in a manner that is clear and comprehensive and is willing to go above and beyond the scope of his duties to ensure that I understand. He is truly an asset to the university!
Ty Cillufo We have a bunch of Ethernet cables that were defective. The cables needed to be replaced or the connectors needed to be replace. Ty used his skills and an RJ45 crimping device to repair all of the ends. This helped out a lot and made the area a whole lot nicer and more reliable.
Will Tubbs I have an external drive that stores all of research and school files. Last week, the drive failed on me and I couldn't access the drive at all. The message said "corrupted drive" and this had me panic. I was completely dumbfound it with the situation. But Will took my drive worked relentlessly over the weekend and got it fixed. I'm SO grateful that we have Will and his spirit of helping his colleagues. I'm so thankful and I give my High Five to Will.
Will Tubbs If I was able to select all the reasons to give Will a high five, I would. He is the most attentive IT person we have ever had. He checks in frequently to ensure our office is functioning as best as we can and always has a positive attitude. Thank you, Will, for being so amazing!
Will Tubbs Will is the hardest worker I know. Always asks if anyone needs anything when he comes in the office. You can call him any time and he is willing to come by and see what the issue is or will walk you through a solution on the phone. He gives 150% of himself to all faculty, staff and student at the Craig School of Business. We would be lost without him. Thank you Will for going above and beyond!
Will Tubbs Will is indispensable to the Craig School of Business. He made and continues to make the technological transition to online teaching manageable. His greatest strength is his ability to work pleasantly and respectfully with staff and professors. Without him, the transition and online teaching experience would be a nightmare and very stressful.
Will Tubbs Will is so incredibly helpful. He has worked many hours outside of the working day to help my students. He has such a positive, approachable attitude when working with the students that he offers them assurance that the issue will be resolved.

 

Roles
Name About
David Gaines David is there EVERY time I need immediate assistance with my computer or printer. Too many times I've put in work orders with emergency needs (almost always on the day a project is due) and David responds quickly. He is always courteous and helpful. I am so thankful for his help!!
Deb Reba Deborah patiently assisted me in getting my remote Zoom working. I had an important Zoom lined up and was having trouble with the remote access. Thank you Deborah!!
Guillermo Gaeta We face many urgent matters within our office, and I couldn’t thank Guillermo enough for saving the bacon. Recently we had a file from a third party with issues and a posting deadline of the same day. I reached out to Guillermo and notified him that this was an urgent matter as the file needed to be sent back to the third party for corrections then re-submitted to our department for posting so students could see their charges. Guillermo was very responsive to all my questions and concerns explaining the ITS side and steps and of course was successful in sending the file to the third party to correct. This allowed our office to post the corrected file from the third party onto the student accounts in a timely manner. All your hard work, efforts and time on this recent urgent matter is greatly appreciated. Thank you for all you do for our department and saving the bacon!!
Holly Baum Holly deserves a high five for figuring out an email SQL issue. By diving in and figuring out what happened, she saved us time, frustration, and gave us the chance to correct the email issue. Holly, I appreciate your willingness to use your expertise to help me on short notice on multiple occasions. You are a great coworker.
Mike Harding After accessibility concerns were raised with visual elements of our newsletter less than two days before being released, Mike Harding took time from his lunch break to rectify the situation. His recommendations not only fixed the current situation, but he took the time to teach me how to make our content more accessible moving forward and offered his future services. Thank you, Mike, for helping me on short notice and saving my bacon!
Nick Petitti Nick was able to resolve an issue we were encountering in our labs. He worked after hours to ensure that the lab would be able to function before the first class the following day. He kept me updated throughout the evening on his progress. Excellent help, saved my bacon!
Pawn Sayphengsy Pawn is amazing! She is so knowledgeable and supportive. Thank you for jumping in and helping me with the great questions we received for our training. You're the best!
Pawn Sayphengsy  A last minute request came in and Pawn worked with us to get us what we needed, above and beyond!
Robert Guinn Robert was receptive, collaborate, and kind when it was most needed. I've always enjoyed working with Robert, and am grateful for his leadership and teamwork, especially when it's down to the wire.
Sree Annapureddy Sree was so awesome to rework a form we desperately needed last minute. It took a lot of hard work, but Sree got it done.
Ty Ciluffo This morning a student came in to get support from the service desk but they were unable to assist him. I asked Ty to step in and help. Even though he hasn't supported the Service Desk in over 9 years he said he would do the best he could, and was able to get the student the support they needed.

 

 

Roles
Name About
Boon Mo Boon is consistently helpful and works hard to ensure staff have their needs met and questions answered. Not only does he put up with all of my (many) questions, he goes out of his way to explain fully and kindly about whatever issue I need help with. In addition, he was able to troubleshoot and suggest new (and better) solutions than what I'd thought might work to solve a physical setup technology issue. Boon's commitment to his work combined with in depth knowledge and kind service make him such an asset to our campus.
Elyse Pancotti Elyse is so helpful! She always has the answer or will find it out quick and help our area go forward! Thank you for your help with all of our operations!
Fatih Yenin Despite an ongoing and heavy workload for the university's website upgrades, Fatih made time to help complete a complex work order for website coding help that had multiple steps, dating back more than a year. A ticket that had been started in late 2020, partially finished by two other employees, was "good enough" to work. But Fatih did not stop at good enough; he made sure to stick with the ticket and make a solution that will ensure future sustainability for the webpage. Can't thank him enough!
Greg Chapman Greg is always helpful when I have questions regarding anything Windows or MCEM related. He always takes his time to share his knowledge anytime something isn't clear. He also provides good beer recommendations.
Guillermo Gaeta Guillermo has always provided helpful service for me. I can always count on him to talk through issues, and it is always with a positive attitude. If I miss something on a process, he doesn't judge, and he helps fix the issue. He is always quick to respond to issues too. It's nice to have a trusted person to help when a technology issue presents itself. Thanks G!

Jarvis Vang

I had placed a work order and Jarvis regularly communicated with me regarding the issue. He spent a lot of time determining the cause of the issue and explained how the tests that were being done. He also communicated this information to my IT liaisons so that everyone would be a part of the process and solution. He was able to find the problem and get it corrected. He even followed up with a phone call to ensure that everything was working properly. I really appreciate his customer service, problem-solving skills and great communication.

Jeff McVey

This High Five is long overdue. Jeff is responsive and timely. He is knowledgeable and always figures out the best solution (sometimes the desired end result is not always clear). I very much appreciate his helpful nature, especially his patience :) Thank you, Jeff!

Jonathan Castro

Whenever an issue comes up with our websites, Jonathan is always very quick to follow up and get the problem solved in a timely and precise manner. This was evident during the College of Health and Human Services’ website redesign process. Jonathan kicked it off by holding multiple training sessions (via zoom) for our staff and was always available to assist us whenever we had questions, website edits or work orders. His expertise and collaborative nature was very much appreciated, and essential, as we navigated our website redesign. Thank you, Jonathan!
Joshua Tolbert Josh did a great job of troubleshooting a non-functioning Emergency Phone. His diligence and attention to detail helped him resolve the issue and get the Emergency Phone back up and running. We appreciate him!
Juan Torres Thank you Juan for your help with a work request on behalf of our office's student assistants! It was a simple request for our phones, but it makes our jobs so much easier as we prep for a busier season with new students admitted to the university! You're awesome!
Juan Torres Juan was very instrumental in helping our department with phone extension updates, phone trees and with the ACD software installation. Whenever we have a question, require training or need to make modifications--he is always cordial, patient and respectful. He ensures that individuals have a full understanding of the system, are familiar with the various options, and are aware of the pros and cons. In addition, he is always readily available to assist us--even on his days off!! Thank you Juan, for continually providing us with excellent customer service!!
Michael GilletteBerg Michael is a stellar employee on many fronts. He is always ready to assist with any task. He thinks of innovative new ways to get tasks done. He is courteous and professional on every interaction. He is knowledgeable and humble. He is a go to person when help is needed!
Michael GilletteBerg When I returned to campus after being away for 18 months, I found myself locked out of the desktop computer in my office. I couldn't remember the password. I had been trying for the past several weeks and finally gave up and called Technology Services today. Michael responded right away. But when he came to my office to help me log in, we discovered my computer wasn't the typical setup. All of the normal protocols didn't work. Michael didn't give up and he didn't get frustrated. He was kind and patient, and after about an hour, he got in, and I was able to reset my password. I know this may sound like a minor deal, but Michael's humor, professionalism, and problem-solving capabilities stood out. He deserves a huge high five and much more. Thanks, Michael!
Vivian Fang Vivian has been so patient with me while we have been working on a new project for my office! She is very prompt with emails, she's always willing to meet, and is very detailed and thorough in her explanation of the process. I greatly appreciate her work and support! Thank you, Vivian!!

 

 

 

 

Roles
Name About
Eileen Schlundt Eileen's kindness was shown by her patient and supportive attitude in helping me to get set up for working remotely. And as always, she communicates with the utmost respect no matter how many times I have to reach out to her for help.
John Wagenleitner John modeled the principle of ACCOUNTABILITY.
John met with me to get the parameters of the needed task and responded with the needed information in a timely and detailed manner.
Jonathan Castro I had a time sensitive request that I was asked to help with and Jonathan was willing to make himself available to collaborate on this project and was able to create something that will be useful for the entire campus community. He definitely modeled our principle of being collaborative! Thank you for your help Jonathan!
Kris Ratliff Kris was KIND... He fostered a sense of belonging and demonstrated compassion, empathy, care, and concern! He contributed to making Fresno State a welcoming community for me; his mindful actions and good intentions made me feel happy!
Rafael Villegas Rafael modeled the Principle of being ACCOUNTABLE.
He clearly communicated what he would do and in a very quick timeframe and held true to that commitment.
   Thank you Rafael
Ty Ciluffo Ty was KIND... He fostered a sense of belonging and demonstrated compassion, empathy, care, and concern! He contributed to making Fresno State a welcoming community for me; his mindful actions and good intentions made me feel happy!
Will Tubbs Will was collaborative and kind; he worked together to achieve our common goal and supported the greater good of the campus community with his kind and detailed follow through. Will participated fully as a team member and made space for others. He worked to build relationships across campus in a positive manner. Will is a wonderful team member to work with and I appreciate him.