The activities we perform to design, build, deliver, operate and control information technology services offered to our campus.
User Focused - Service Driven
Building a Solid Foundation The Service Desk is here to assist you. We have established clear criteria for triaging incoming requests to determine their urgency, set reasonable resolution targets and determine appropriate escalation protocols.Contact Service Desk
Looking For Self Help - Check out the Technology Services Knowledge Base! The Knowledge Base system includes commonly found solutions to issues you may have related to; Campus Wifi, Email, Duo, and any hiccups you may encounter while working from home.Knowledge Base Here
In Person Support
Technology Services has several teams that offer in person support; our goal is to minimize downtime or service outage experiences for our campus community. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support/Professional Services work with IT liaisons to support units including Colleges, Schools and Divisions.Find Support Here