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Technology Services

Adobe Acrobat Sign Logo

 

What is Adobe Acrobat Sign?

Adobe Acrobat Sign is a cloud-based e-signature service for faculty and staff to easily send, sign, track, and manage signature processes using a browser or mobile device.  Adobe Acrobat Sign we will be reducing costs while also expanding integration with our Adobe Creative Cloud product offerings.

Adobe Acrobat Sign and Adobe Acrobat Pro

Please note Adobe Acrobat Sign and Adobe Acrobat Pro are not the same product. Documents signed using Adobe Acrobat Sign will be able to open for view using Adobe's Acrobat Reader or Acrobat Pro. Given the ease of tracking documents and activity log of signers, Adobe Acrobat Sign is the university's preferred electronic signature software for all signatures.  

Can we still use DocuSign?

Yes, until we finalize the transition to Adobe Sign in April 2022.  You can continue to sign DocuSign documents that you receive and use existing powerform links released by campus offices until we have completed the transition. NOTE:  After April 2022, you will no longer be able to access DocuSign and the powerforms or templates will cease to function. 

Technology Services will archive all completed DocuSign documents before the transition end date.  You will get a link to a tutorial on how to access your completed documents.

Implementation Schedule

Phase Timeline
Month Activity
January to April 2022 Transition to Adobe Sign
April 2022 Cutoff - Docusign ceases to function

Getting Started with Adobe Sign

Adobe Acrobat Account

Request an Adobe Sign account

You MUST request an Adobe Sign Account before attempting to log in.

Adobe Sign Login

Use your @mail.fresnostate.edu email address when logging into Adobe Acrobat Sign.

 

 

Adobe Acrobat Sign online training

Adobe Sign Tutorials

Live User weekly trainings

Adobe Sign YouTube Videos

Adobe Sign User Guide

Adobe Acrobat Sign Simulation

Send. Sign. Track. Done. In under two minutes you can see just how easy it is with Adobe Sign

Simulated Experience

Getting help with Adobe Sign Issues

Online Work Order

Adobe Sign Support

Adobe Sign FAQ's

Call the Service Desk: 559-278-5000

 

Fresno Specific FAQ’s

  • Yes, until your transition to Adobe Sign is completed and you do not have any pending DocuSign documents in progress.  
  • Once your transition is completed your DocuSign account will be disabled and you will only have access to Adobe Sign.

  • Only if you have a document in progress or not yet completed. 
  • In this case you will only be a Viewer in DocuSign and unable to create new documents.  Your Adobe Sign account will be enabled and you will be able to send new documents from Adobe Acrobat Sign only.  

  • In this case you will only be a Viewer in DocuSign and unable to create new documents.  Your Acrobat Adobe Sign account will be enabled and you will be able to send new documents from Adobe Acrobat Sign only.  
  • When your documents have been completed your DocuSign account will be disabled.

Yes, Adobe Acrobat Sign may be used to send documents for signature to email addresses not ending in @mail.fresnostate.edu.  The recipient will be presented the option to retain a copy of the document once completed. 

Yes.  Once your templates are migrated to Adobe sign, you are responsible to verify they are properly migrated and you will need to test and validate the converted form meets your expectations.

Technology Services will archive all completed DocuSign documents before the transition end date. You will get a link to a tutorial on how to access your completed documents.

  • Yes.  After April 2022 the DocuSign account will be closed and the templates and powerforms will cease to work.  
  • Make sure you archive your completed documents for future use.  We are creating instructions on how to archive your completed envelopes.  

  • Lower cost to participating CSU’s
  • Integration with the Adobe family of products
  • Peer reviews indicate it’s easier to use
  • It excels in security and integration
  • It has higher user satisfaction and reviews

There is no requirement to use Adobe Acrobat Pro to access Adobe Acrobat Sign. You will need to submit a request to get an Adobe Acrobat Sign enterprise account.  You may continue to use Adobe Acrobat reader for your PDFs. 

Forms sent through Adobe Acrobat Sign can be managed and tracked similarly to the way users were able to within DocuSign’s manage tab.  

Yes.  Visit the Adobe Sign web page for training options: https://helpx.adobe.com/support/sign.html

Yes, Staff and Faculty members with Group Administrator role will have access to add members to their group to access templates or workflows belonging to the group.